Photo Books Hardcover Photo Books - All reviews

Hi there, Thank you for your feedback, and we certainly don't want to leave you with a subpar book. One of our customer service representatives will be in touch to investigate how your book snuck through our quality control processes, and we look forward to working on a solution together.   Kind regards,    The Rosemood team

Hello, We have taken note of your review, and we thank you for taking the time to share your feelings with us! We are truly sorry to hear that your experience with us has not been entirely satisfactory. As we don't have your contact information and in order to resolve the problem as soon as possible, we would ask that you either email us at hello@rosemood.co.uk with details of what type of photo book you would like to order. Otherwise, you can contact us by phone tomorrow from 9 am.  Thanks, The Rosemood Team

Hi there, Thank you for reaching out to us. We're sorry to hear that something seems to be awry with your album. One of our customer service team will be in touch shortly to work with you to find a solution.   Kind regards, The Rosemood team

Hi there, Thank you for your review. We're glad that you're convinced by the quality and craftsmanship of your album! We are indeed based in Nantes, France, and you can find out more about this in our 'about us' and on our shipping pages. You would also have been alerted during the checkout process if your order was going to be subject to any customs charges. While we try not to hide the fact that we are based in France, our website is optimised for our UK market so that it can be appropriately indexed by search engines such as Google - we are eager to share the quality of our products and service with our UK customers, despite the barriers put in place by Brexit, and we hope that your recipient enjoys their album for years to come! Kind regards,   The Rosemood team

Hi there, Thank you for your feedback, and we are terribly sorry that your album has arrived in a condition that is not up to our usual standards. One of our customers service representatives will be in touch to see how we might be able to go about rectifying this, and we sincerely apologise for the inconvenience. Kind regards,   The Rosemood team

Hi there, Thank you for your kind words regarding our photo albums! We're thrilled that you enjoy the quality of our work, and by default, your images should appear in chronological order in our editor (this is based on the creation of the image file, which might be different to the actual date taken - this date can be changed by processes such as scanning images and through different forms of file transfer). In regard to the import tax, we are aware that this is a newer step for our UK customers, and we're here to help! Feel free to find out more information from this link, and we're here for you if you have any questions! Thanks again for taking the time to share your experience, and if there's anything else we can do to help, please do let us know! Kind regards,   The Rosemood team

Thank you for your kind words. We can see that we had spoken on the phone prior to your order, and we probably should have checked that for this express order, you had indeed selected our express shipping method to ensure your delivery arrived on time. We sincerely apologise if we hadn't made this information clear, and we are glad that despite this, your order arrived to your client's satisfaction. Please feel free to reach out to us in the future for any of your album needs, and we can ensure that all goes as smoothly as possible.   Kind regards,   The Rosemood team