Photo Books Softcover Photo Books - All reviews

Hi there, Thank you for your feedback, and we're sorry we didn't manage to deliver a 5/5 experience this time, however, we look forward to delivering the same quality experience and fast delivery for your next photo project.   Kind regards,   The Rosemood team.

Hi there,  Thank you very much for your message and kind feedback.  We are glad to hear that both the experience and the product received have met your expectations! We do our best in order to offer to our customers high end products along with a great customer service!  Have a beautiful day and we hope that you will consider us again for future stationery purchases.  The Rosemood Team

Hi there,  Thank you very much for your feedback, it is important for us as a company to make sure that we can guarantee a flawless experience from start to finish.  Indeed, we were sorry to hear that your photo book had been damaged during transportation and we were glad to hear that the second/replacement photo book received had met all of your expectations and beyond.  Please, do not hesitate to get in touch with us at hello@rosemood.co.uk if you think we could be of further assistance.  Have a beautiful day,  The Rosemood Team  

Hi there,   Thank you for your kind words regarding our products, and we too are proud of the quality of both the premium physical properties, and the elegant designs of our albums. We invest a great deal of time and expertise into our albums, so it is disheartening to hear that our delivery partners for our standard delivery option hadn't adhered to their delivery timeline of 2-5 working days. While normally, this isn't an issue, the holiday period proved to be a challenge for our delivery partners this year, and we are working on improving this for future rush periods. One of our customer relations team will be in touch shortly to find out more so that we can avoid this in the future. Thank you for your feedback and your patience.   Kind regards,   The Rosemood team

Hi there, Thank you for taking the time to give us feedback on your experience. We aim to provide a fluid and simple personalisation experience via our editor, but we would love to hear more about how we might hone this for our customers. We're also very sorry to hear that your albums have arrived, and they aren't quite as you might have hoped. We'll definitely feed back your comments to our customer experience team, and one of our customer service representatives will be in touch to find out more details, and see how we might be able to help. Kind regards,   The Rosemood team

Hi there, We are very sorry to hear that your album did not exceed your expectations. It sounds as though there might have been an error with the layout of your images. Our softcover albums are designed to have a premium magazine like cover, along with the photos displayed as per the layout options in our editor. One of our team members will be in touch with you shortly via your account, as it sounds as though this layout is incorrect. We apologise if there has been an error, but our customer service team will be in touch to see how we might be able to rectify any issues you may have experienced. Kind regards, The Rosemood team.

Hi there, Thank you for reaching out to us, and we are very sorry if your album has arrived damaged. We take great care in the creation of all of our albums, and our sincerest apologies if your album's journey was a little rougher than expected. We are based in Nantes, France, and we try to ensure that every one of our packages is sent in the most secure and sure way possible. One of our customer service team will be in contact with you shortly to discuss what might have happened to your package, and see how we might be able to help you get the album you desire. Kind regards,   The Rosemood team.

Hi there, Thank you for your feedback on our albums, and I'm sorry to hear that your experience this time around wasn't as seamless as your first album. From your description, it sounds as though your album had escaped the watchful eyes of our quality control team, so we'll be in touch with you shortly to see how we can go about fixing this, and regarding the digital version of your album; due to high strain on our servers, we've had to put a hold on our digital sharing option, but in exceptional circumstances, it is possible for us to provide alternative solutions to this method. One of our stationery experts will be in touch shortly, and we'd encourage you to reach out to us if ever you have any questions in regard to future orders. We're here to help!

Hi there, We're glad to hear that the recipient of your album was happy with her photo album! We do try our best to identify images that may not print well, however, it is sometimes a challenge to catch them all. We do offer photo advice on our photo advice pages, and we also have an automatic check within our editor that verifies the size of your images, and our graphic designers check for any obvious signs of elements like graininess, all this in conjunction with the keen eyes of our customers! However, now and then, an album does escape our scrutinous gaze, and it appears as though your album may be one of these exceptions. One of our stationery experts will be in touch with you soon to see how we might be able to help with your album, and if you have any questions, please do let us know.   Kind regards,   The Rosemood team.

Hi there, Thank you for taking the time to review one of our softcover photo books! Our binding options are varied across our range of photo albums, and our PUR softcover albums represent the most versatile and durable method to bind a softcover album, and is the preferred method of binding softcover books from paperback novels through to coffee table art books. As it's unusual that your book would be difficult to open, and as it sounds like there may be a printing fault on one of your pages (we do normally check for these sorts of faults, but one may have escaped our scrutiny), one of our stationery experts will be in contact with you shortly to find out more information.   Kind regards,   The Rosemood team.

Hi there, Thank you for your kind words in regard to our app and our albums! I can see that the album you had ordered was 48 pages in length, and unfortunately, albums under 50 pages aren't eligible for text to be featured on the spine. With 50 pages, there is only just enough width to properly centre the text on the spines of our softcover albums. One of our stationery experts will be in touch to find out more.   Kind regards,   The Rosemood team