Photo Books - All reviews

Hi there,   Thank you for your kind words regarding our products, and we too are proud of the quality of both the premium physical properties, and the elegant designs of our albums. We invest a great deal of time and expertise into our albums, so it is disheartening to hear that our delivery partners for our standard delivery option hadn't adhered to their delivery timeline of 2-5 working days. While normally, this isn't an issue, the holiday period proved to be a challenge for our delivery partners this year, and we are working on improving this for future rush periods. One of our customer relations team will be in touch shortly to find out more so that we can avoid this in the future. Thank you for your feedback and your patience.   Kind regards,   The Rosemood team

Hi there, Thank you for taking the time to give us feedback on your experience. We aim to provide a fluid and simple personalisation experience via our editor, but we would love to hear more about how we might hone this for our customers. We're also very sorry to hear that your albums have arrived, and they aren't quite as you might have hoped. We'll definitely feed back your comments to our customer experience team, and one of our customer service representatives will be in touch to find out more details, and see how we might be able to help. Kind regards,   The Rosemood team

Hello, Thank you very much for taking the time to leave a review of your photo book. Customer feedback is extremely valuable to us and helps us to continue to improve our products!  We are very sorry to hear that you were not satisfied with your fabric photo book, and more specifically the print and paper quality. These are two elements that we pride ourselves on here at Atelier Rosemood so we would be keen to discuss this with you further in the hope that we can work with you to create a photo book that will meet your expectations.  Someone from our team will be in touch shortly.  Best wishes, The Rosemood Team

Hi there, We are very sorry to hear that your album did not exceed your expectations. It sounds as though there might have been an error with the layout of your images. Our softcover albums are designed to have a premium magazine like cover, along with the photos displayed as per the layout options in our editor. One of our team members will be in touch with you shortly via your account, as it sounds as though this layout is incorrect. We apologise if there has been an error, but our customer service team will be in touch to see how we might be able to rectify any issues you may have experienced. Kind regards, The Rosemood team.

Thank you for your kind words. We can see that we had spoken on the phone prior to your order, and we probably should have checked that for this express order, you had indeed selected our express shipping method to ensure your delivery arrived on time. We sincerely apologise if we hadn't made this information clear, and we are glad that despite this, your order arrived to your client's satisfaction. Please feel free to reach out to us in the future for any of your album needs, and we can ensure that all goes as smoothly as possible.   Kind regards,   The Rosemood team

Hi there, Thank you for reaching out to us, and we are very sorry if your album has arrived damaged. We take great care in the creation of all of our albums, and our sincerest apologies if your album's journey was a little rougher than expected. We are based in Nantes, France, and we try to ensure that every one of our packages is sent in the most secure and sure way possible. One of our customer service team will be in contact with you shortly to discuss what might have happened to your package, and see how we might be able to help you get the album you desire. Kind regards,   The Rosemood team.

Thank you very much for taking the time to leave a review of your photo book. Customer feedback is extremely valuable to us.  We are so pleased that you were happy with your photo book but are disappointed that you feel that the information about customs charges (applicable at the time of ordering) was not clear enough on the website. We will look into how we can better portray this information outside of the information provided during checkout and in the order confirmation email.  Just to let you know that we have since put a system in place where VAT is now collected directly at payment of the order and there are no further customs charges to pay once parcels arrive in the UK. This means that you would not be faced with any similar charges for future orders. Our customer service team are 100% committed to ensuring that you have a great experience with Atelier Rosemood, so we'll be in touch very shortly to find out more about your experience!